Website terms and conditions of use

1. About the Website

1. Welcome to www.realnetwork.com.au (Website). The Website facilitates interactions between:
   1. parties providing services (Provider); and
   2. parties receiving services (Receiver),

   making it easier for the Receiver and the Provider to locate each other and communicate in a fast and secure manner (Services).

2. The Website is operated by RealNetwork Pty Ltd (ACN 699 240 643). Access to and use of the Website, or any of its associated products or Services, is provided by RealNetwork Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately.
3. RealNetwork Pty Ltd may review and update these Terms from time to time. Where a change is material, RealNetwork Pty Ltd will give Members at least 14 days' prior written notice by email or by notice through the Website before the change takes effect, unless a shorter period is required by law or the change is necessary to address a security, fraud, technical, or compliance issue. Non-material changes may take effect from the date they are published on the Website. Your continued use of the Website or Services after the effective date of any change constitutes acceptance of the updated Terms.

2. Acceptance of the Terms

You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by RealNetwork Pty Ltd in the user interface.

3. The Services

1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (Account).
2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
   1. Email address
   2. Preferred username
   3. Telephone number
   4. Password
   5. Professional credentials and qualifications, real estate licence numbers, agency affiliation details, areas of specialisation, and professional references for verification purposes
3. You warrant that any information you give to RealNetwork Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
4. Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms.
5. You may not use the Services and may not accept the Terms if:
   1. you are not of legal age to form a binding contract with RealNetwork Pty Ltd; or
   2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

4. Your Obligations as a Member

As a Member, you agree to comply with the following:

1. you will not share your profile with any other person;
2. you will use the Services only for purposes that are permitted by:
   1. the Terms; and
   2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
3. you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
4. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify RealNetwork Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware;
5. you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
6. any content that you broadcast, publish, upload, transmit, post or distribute on the Website (Your Content) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content;
7. you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);
8. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;
9. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of RealNetwork Pty Ltd;
10. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
11. you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by RealNetwork Pty Ltd for any illegal or unauthorised use of the Website; and
12. you acknowledge and agree that any automated use of the Website or its Services is prohibited.

5. Using the Website as the Receiver

Receivers may access and use the RealNetwork Pty Ltd platform free of charge to search for, discover, and contact verified property professionals. As a Receiver, you may browse provider profiles, submit enquiries directly to listed professionals, and leave reviews based on genuine experiences with providers found through the platform. RealNetwork Pty Ltd facilitates connection between Receivers and Providers but is not a party to any engagement, agreement, or transaction entered into between you and a Provider. We do not guarantee the availability, responsiveness, or suitability of any Provider for your specific needs. Any decision to engage a Provider is made at your own discretion, and RealNetwork Pty Ltd accepts no liability for the conduct, quality of work, or outcomes arising from any engagement between a Receiver and a Provider.

6. Using the Website as the Provider

Providers may list their professional profile on the RealNetwork Pty Ltd platform subject to a paid subscription and successful completion of our verification process, which includes validation of your Australian Business Number (ABN) using the Australian Business Register and, where applicable, verification of your professional licence using publicly available licensing registers or information you provide to us. As a Provider, you are responsible for ensuring that all information contained in your profile is accurate, current, and not misleading at all times. You must not misrepresent your qualifications, experience, licences, or the services you offer.

RealNetwork Pty Ltd reserves the right to suspend or remove any profile that contains inaccurate information, breaches these Terms, or reflects conduct that is inconsistent with the standards of the platform. Any verification undertaken by RealNetwork Pty Ltd is performed as at the time of onboarding, renewal, or review only, and is limited to checking the status of information available from relevant registers or documents provided to us. For the avoidance of doubt, verification by RealNetwork Pty Ltd does not constitute legal, regulatory, or commercial due diligence, is not a guarantee that any information is complete, accurate, or current at all times, and does not constitute an endorsement of your services, competence, or professional conduct. Members and Receivers should make their own enquiries before engaging a Provider.

6A. Subscription Terms

1. Subscription Tiers. RealNetwork Pty Ltd offers subscription plans at varying membership tiers, the details of which (including features, inclusions and pricing) are set out at www.realnetwork.com.au/pricing. RealNetwork Pty Ltd reserves the right to modify tier inclusions and pricing upon providing you with no less than 30 days' written notice.
2. Billing Cycle. Subscriptions are billed monthly or annually in advance, as selected at the time of registration. Monthly subscriptions operate on a rolling month-to-month basis unless cancelled in accordance with these Terms. Annual subscriptions are paid upfront for the selected annual term. Subscription fees are non-refundable except as required under the Australian Consumer Law or as expressly set out in the Refund Policy.
3. Automatic Renewal. Monthly subscriptions renew automatically at the end of each monthly billing cycle unless cancelled before the renewal date. Annual subscriptions renew automatically at the end of each annual billing cycle unless cancelled before the renewal date. For annual subscriptions, RealNetwork Pty Ltd will provide at least 30 days' prior written notice before the renewal charge is processed. By registering for a subscription, you authorise RealNetwork Pty Ltd to charge your nominated payment method for each renewal period in accordance with these Terms.
4. Failed Payment. If a scheduled payment fails, RealNetwork Pty Ltd will attempt to re-process the payment. If payment is not received within 7 days of the due date, your profile may be suspended and your listing removed from the platform until outstanding amounts are paid in full. RealNetwork Pty Ltd is not liable for any loss of leads, visibility, or business arising from a suspension due to non-payment.
5. Overdue Amounts. Without limiting any other right available to RealNetwork Pty Ltd, any overdue amount payable by you under these Terms accrues interest daily from the due date until paid in full at the rate of 10% per annum, calculated daily. RealNetwork Pty Ltd may waive interest in its discretion without affecting any other rights.
6. Upgrades and Downgrades. You may upgrade your subscription tier at any time, with the new rate taking effect immediately and any unused portion of the current billing period credited on a pro-rata basis. Downgrades take effect at the start of the next billing cycle.
7. Cancellation. You may cancel your subscription at any time through your account settings or by contacting support@realnetwork.com.au. For monthly subscriptions, cancellation takes effect at the end of the current monthly billing cycle. For annual subscriptions, cancellation takes effect immediately upon processing of the cancellation request, your access to paid features and listing entitlements will cease at that time, and you will be entitled to a pro-rata refund of the unused portion of the annual subscription fee, unless the suspension or termination arises from your breach of these Terms. You are not entitled to any other refund of prepaid subscription fees except as required under the Australian Consumer Law.
8. Price Changes. RealNetwork Pty Ltd may change subscription pricing with no less than 30 days' written notice. Your continued use of the platform after the effective date of a price change constitutes acceptance of the new pricing.
9. Trial Periods. Where RealNetwork Pty Ltd offers a free trial, access to paid features will commence automatically at the end of the trial unless you cancel before the trial period expires. RealNetwork Pty Ltd reserves the right to modify or withdraw trial offers at any time.

6B. Provider Code of Conduct

As a Provider on the RealNetwork platform, you agree to uphold the following standards at all times:

1. Professional Standards. You must hold and maintain all licences, registrations, and insurances required by applicable law to provide the services listed in your profile. You must notify RealNetwork Pty Ltd immediately if any licence, registration, or required insurance lapses, is suspended, or is cancelled.
2. Honest Representation. You must not misrepresent your qualifications, experience, areas of specialisation, geographic service areas, past results, fees, or any other material information in your profile, communications, or dealings with Receivers. This obligation extends to reviews, testimonials, and case studies displayed on your profile.
3. Responsiveness. You agree to respond to genuine enquiries from Receivers within a reasonable time. Persistent non-responsiveness may result in your profile being flagged, deprioritised, or removed from the platform.
4. Respectful Conduct. You must treat all Receivers, other Members, and RealNetwork Pty Ltd staff with professionalism and respect. Harassment, discrimination, misleading conduct, or abusive communication of any kind is grounds for immediate account suspension and removal.
5. No Platform Circumvention. You must not encourage or attempt to move Receivers off the RealNetwork platform in order to avoid subscription fees, payment processing, or platform accountability. This includes directing Receivers to make payment outside of the platform's designated payment systems where those systems are in place.
6. Review Integrity. You must not solicit, fabricate, or incentivise false or misleading reviews. You must not threaten, pressure, or offer inducements to Receivers in connection with reviews left on the platform.
7. Complaints Cooperation. If a Receiver lodges a complaint with RealNetwork Pty Ltd regarding your conduct or services, you agree to cooperate fully with any investigation, provide relevant documentation upon request, and respond within 5 business days.
8. Compliance with Laws. You must at all times comply with all applicable laws and regulations in the conduct of your professional services, including but not limited to the Property Occupations Act 2014 (Qld), the Australian Consumer Law, and any relevant state-based real estate legislation.
9. Consequences of Breach. Breach of this Code of Conduct may result in, at RealNetwork Pty Ltd's sole discretion: a formal warning, temporary suspension, profile removal, or permanent ban from the platform, without refund of any prepaid subscription fees.

6C. Agency Accounts and Sub-Profiles

1. Agency Account. Where a real estate agency or property services firm (the Agency) registers for an account on the platform, the Agency may, subject to its subscription tier, create and manage individual professional profiles for its authorised agents or staff members (Sub-Profiles).
2. Agency as Account Holder. The Agency is the primary account holder and is responsible for:
   1. ensuring that all Sub-Profiles created under its account comply with these Terms and the Provider Code of Conduct (cl. 6B);
   2. maintaining accurate and up-to-date information across all Sub-Profiles;
   3. ensuring that each individual listed under a Sub-Profile holds the required licences and qualifications for the services advertised; and
   4. all subscription fees, charges, and liabilities arising under any Sub-Profile associated with its account.
3. Individual Agent Obligations. Each individual whose profile is listed under an Agency account (a Sub-Profile Holder) agrees to be individually bound by these Terms and the Provider Code of Conduct. The Agency's acceptance of these Terms on behalf of a Sub-Profile Holder constitutes that individual's acceptance. Where a Sub-Profile Holder's conduct would constitute a breach of these Terms if committed by a standalone Provider, it will also constitute a breach by the Agency.
4. Admin Access. The Agency designates one or more administrators (Agency Admin) who have authority to create, edit, suspend, or remove Sub-Profiles. The Agency is fully liable for all actions taken by its Agency Admin(s) on the platform.
5. Billing. Unless otherwise agreed in writing with RealNetwork Pty Ltd, subscription fees for Sub-Profiles are charged to the Agency's nominated payment method. The number of Sub-Profiles permitted under each subscription tier is as set out at www.realnetwork.com.au/pricing.
6. Departure of a Sub-Profile Holder. If an individual Sub-Profile Holder ceases to be employed by or affiliated with the Agency, the Agency must remove or update that Sub-Profile within 5 business days of the individual's departure. Failure to do so may result in suspension of the Agency account. RealNetwork Pty Ltd is not liable for any consequences arising from a failure by the Agency to remove a departed individual's Sub-Profile.
7. Termination — Agency Account. If an Agency account is suspended or terminated:
   1. all Sub-Profiles associated with that account will be simultaneously suspended or removed; and
   2. individual Sub-Profile Holders will not be entitled to retain or transfer their Sub-Profile listing independently, unless they establish a new individual account and complete the verification process.
8. Sub-Profile Holder's Own Account. Nothing in this clause prevents an individual Sub-Profile Holder from separately registering for their own independent Provider account on the platform, subject to these Terms.
9. Disputes Between Agency and Sub-Profile Holders. RealNetwork Pty Ltd is not a party to any internal dispute between an Agency and its Sub-Profile Holders regarding access to, ownership of, or content of a Sub-Profile. Any such dispute is to be resolved between those parties directly. RealNetwork Pty Ltd will follow the instructions of the Agency Admin in relation to Sub-Profile management unless otherwise ordered by a court of competent jurisdiction.

7. Payment

1. By RealNetwork Pty Ltd offering the Services to you, you agree that: Subscription fees are charged on a monthly or annual basis depending on membership tier selected. Payment is required in advance and processed automatically through the payment gateway. Detailed pricing information is available at www.realnetwork.com.au/pricing.
2. All payments made in the course of your use of the Services are made using Stripe. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

7A. Referral Program

1. Program Overview. RealNetwork Pty Ltd may, from time to time, operate a referral program that allows existing Members to refer new Providers to the platform in exchange for a referral reward (Referral Program). Participation in the Referral Program is subject to the terms of this clause and any specific program terms published at www.realnetwork.com.au/referral.
2. Eligibility. To be eligible to participate in the Referral Program, you must:
   1. be a current active Member with a paid subscription in good standing;
   2. refer a person who is not already a registered Member of the platform; and
   3. only refer persons who are prospective Providers (that is, property professionals or other eligible service providers intending to subscribe to and list on the platform). The Referral Program is not available for the referral of Receivers (consumers) and any such referral will be automatically disqualified; and
   4. comply with all applicable laws in connection with the referral, including any laws governing the payment of referral fees or rewards in the real estate industry in your jurisdiction. For the avoidance of doubt, Members who hold a real estate licence or are otherwise regulated property professionals in Western Australia, South Australia, or Tasmania acknowledge that additional or more stringent restrictions may apply to their participation in the Referral Program under the laws of those jurisdictions, and that it is their sole responsibility to obtain independent legal advice before participating.
3. How Referrals Work. A referral is valid only where the referred person:
   1. registers using your unique referral link or code;
   2. completes the verification process; and
   3. activates a paid subscription that remains active for no less than 30 days.
4. Referral Rewards. The applicable referral reward (which may take the form of account credit, subscription discount, or monetary payment) will be specified in the current Referral Program terms at the time of referral. RealNetwork Pty Ltd reserves the right to change or withdraw the reward structure at any time, provided that any reward already validly earned prior to such change will be honoured.
5. Reward Payment. Where a referral reward takes the form of a monetary payment, it will be processed within 30 days of the referred Member's paid subscription becoming active, using the payment method associated with your account.
6. Prohibited Conduct. You must not:
   1. create fake or duplicate accounts to generate referrals;
   2. make false or misleading representations to prospective Members to induce referrals;
   3. refer yourself or any entity in which you hold a controlling interest; or
   4. use automated systems, bots, or mass-marketing methods in connection with the Referral Program; or
   5. refer any person with whom you hold, or have recently held, a client, fiduciary, or professional relationship in your capacity as a licensed property professional, where that referral could give rise to a conflict of interest or a disclosure obligation under any applicable real estate legislation, including but not limited to the Property Occupations Act 2014 (Qld) or equivalent legislation in other states or territories.
7. Disqualification. RealNetwork Pty Ltd reserves the right to disqualify any referral and withhold or claw back any reward where it has reasonable grounds to believe that the referral was obtained through prohibited conduct, fraud, or misrepresentation.
8. Tax. You are solely responsible for any tax obligations arising from referral rewards received, including income tax and GST where applicable. RealNetwork Pty Ltd will not be liable for any tax, levy, or charge imposed on you as a result of your participation in the Referral Program. RealNetwork Pty Ltd makes no representation as to the tax treatment of referral rewards in your circumstances and recommends you obtain independent tax advice. Where required by law, RealNetwork Pty Ltd may report referral reward payments to the Australian Taxation Office.
9. Termination of Program. RealNetwork Pty Ltd may suspend or terminate the Referral Program at any time without notice. Termination of the program will not affect rewards already validly earned but not yet paid.
10. No Agency. Participation in the Referral Program does not make you an agent, partner, employee, or representative of RealNetwork Pty Ltd. You must not represent yourself as such in connection with any referral activity. RealNetwork Pty Ltd makes no representation that participation in the Referral Program is compliant with your individual professional obligations, licensing conditions, or regulatory requirements. You are solely responsible for obtaining your own independent legal advice as to whether participation is permissible in your jurisdiction and in the context of your professional role.

8. Refund Policy

1. All Providers agree to comply with the Australian Consumer Law. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
2. Since RealNetwork Pty Ltd is only a facilitator in introducing the Receiver to the Provider, RealNetwork Pty Ltd is not a party to any engagement, agreement, arrangement, or transaction entered into between a Receiver and a Provider, and does not hold any liability to the Receiver directly in relation to services supplied by a Provider. RealNetwork Pty Ltd will not personally refund to a Receiver any payments made in connection with the use of the Services except to the extent expressly required under the Australian Consumer Law.
3. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then RealNetwork Pty Ltd requires the Receiver to:
   1. contact the Provider directly to request a refund; and
   2. if contacting the Provider is not successful after fourteen (14) days, contact RealNetwork Pty Ltd through the 'Contact Us' section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.

9. Copyright and Intellectual Property

1. The Website, the Services and all of the related products of RealNetwork Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by RealNetwork Pty Ltd or its contributors.
2. All trademarks, service marks and trade names are owned, registered and/or licensed by RealNetwork Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
   1. use the Website pursuant to the Terms;
   2. copy and store the Website and the material contained in the Website in your device's cache memory; and
   3. print pages from the Website for your own personal and non-commercial use.

   RealNetwork Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by RealNetwork Pty Ltd.

3. RealNetwork Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
   1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
   2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
   3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),

   to you.

4. You may not, without the prior written permission of RealNetwork Pty Ltd and the permission of any other relevant rights owner, broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt, modify, reproduce, reverse engineer, decompile, disassemble, copy, mirror, frame, scrape, data-mine, extract, or otherwise exploit any part of the Website, the Services, platform technology, source code, object code, software functionality, databases, or third party Services for any purpose, except to the extent expressly permitted by law and incapable of exclusion. This prohibition does not extend to materials on the Website that are expressly stated to be freely available for re-use or are in the public domain.
5. Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to RealNetwork Pty Ltd a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

10. Privacy

RealNetwork Pty Ltd takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to RealNetwork Pty Ltd's Privacy Policy, which is available on the Website.

11. General Disclaimer

1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
2. Subject to this clause, and to the extent permitted by law:
   1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
   2. RealNetwork Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of RealNetwork Pty Ltd make any express or implied representation or warranty about the Services or any products or Services referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
   1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
   2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
   3. costs incurred as a result of you using the Website, the Services or any of the products of RealNetwork Pty Ltd; and
   4. the Services or operation in respect to links which are provided for your convenience.
4. You acknowledge that RealNetwork Pty Ltd Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and RealNetwork Pty Ltd holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

12. Platform Protection and Prohibited Competitive Use

If you are in the business of providing services similar to the Services for commercial gain, you must not access or use the Website, platform content, or any Member information for the purpose of copying the Website's features, functionality, business model, profile structure, pricing approach, marketing methods, data fields, or user experience, or for the purpose of developing, training, improving, or operating a competing product or service. You must not scrape, harvest, download, reproduce, aggregate, or otherwise extract data, content, listings, reviews, or Member information from the Website by automated or manual means for any competitive purpose.

Nothing in this clause prevents ordinary use of the Website for legitimate non-competitive purposes permitted by these Terms. If you breach this clause, RealNetwork Pty Ltd may suspend or terminate your access immediately and seek any other remedies available at law or in equity, including injunctive relief.

13. Limitation of Liability

1. RealNetwork Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
2. You expressly understand and agree that RealNetwork Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
3. You acknowledge and agree that RealNetwork Pty Ltd holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

14. Termination of Contract

1. If you want to terminate the Terms, you may do so by giving RealNetwork Pty Ltd 30 days' written notice through the 'Contact Us' link on the Website or by any other notified contact method. If you are a Provider with an active subscription, termination of these Terms does not avoid any fees already incurred before the effective date of termination, and any subscription cancellation will be dealt with in accordance with clause 6A(f).
2. RealNetwork Pty Ltd may at any time, terminate the Terms with you if:
   1. you have breached any provision of the Terms or intend to breach any provision;
   2. RealNetwork Pty Ltd is required to do so by law;
   3. RealNetwork Pty Ltd is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
   4. the provision of the Services to you by RealNetwork Pty Ltd is, in the opinion of RealNetwork Pty Ltd, no longer commercially viable.
3. Subject to applicable law, RealNetwork Pty Ltd may suspend or terminate your access to all or any part of the Website or the Services:
   1. immediately, where RealNetwork Pty Ltd reasonably believes you have materially breached these Terms, engaged in unlawful conduct, created a security risk, engaged in fraud, misleading conduct, harassment, review manipulation, payment abuse, or conduct that is likely to harm other Members, Receivers, Providers, or the reputation of the platform; or
   2. for convenience on not less than 30 days' prior written notice.

   Where reasonably practicable, RealNetwork Pty Ltd will give you notice of a suspension and the reason for it. RealNetwork Pty Ltd may, but is not obliged to, allow you a reasonable period to remedy a breach where the breach is capable of remedy.

4. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and RealNetwork Pty Ltd have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

15. Indemnity

1. You agree to indemnify RealNetwork Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
   1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
   2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
   3. any breach of the Terms.

16. Dispute Resolution

17. Venue and Jurisdiction

The Services offered by RealNetwork Pty Ltd are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

18. Governing Law

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

19. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.