Cookie policy

This Website is owned and operated by RealNetwork Pty Ltd, who is referred to in this Cookie Policy as "we", "us", "our" and similar grammatical forms.

Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.

General information about visits to our Websites is collected by our computer servers, with small files "cookies" that our Websites transfers to your computer's hard drive through your Web browser (if you allow the delivery of "cookies"). The "cookies" are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often, the previous website visited, and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

1. Why Do We Use Cookies and Other Web Use Tracking Technologies?

1. When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The "cookies" that are shared with your computer cannot be used to discover any personal information such as your name, address or email address — they merely identify your computer to our Websites when you visit us.
2. We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
3. We collect information using "cookies" and other tracking technologies for the following reasons:
   1. to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
   2. to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
   3. to understand how users navigate and interact with the Website in order to improve the content and experience we offer; and
   4. when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
4. Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to "unsubscribe" from that service.
5. In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

2. Types of Cookies We Use

1. Strictly Necessary Cookies. These cookies are essential for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
2. Performance and Analytics Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular.
3. Functional Cookies. These cookies enable the Website to provide enhanced functionality and personalisation, such as remembering your login details or preferences.
4. Targeting and Advertising Cookies. These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.

3. Third-Party Cookies

We may use the following categories of third-party services that may place cookies on your device:

1. Analytics providers (such as Google Analytics) to help us understand how users interact with our Website;
2. Payment processors (such as Stripe) to facilitate secure transactions; and
3. Marketing and advertising platforms to deliver relevant advertising.

These third parties have their own privacy and cookie policies, which we encourage you to review. RealNetwork Pty Ltd does not control the cookies placed by third parties.

4. What Are Your Choices Regarding Cookies?

1. If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.
2. You may also manage your cookie preferences through our cookie consent banner displayed when you first visit the Website.
3. For more information about managing cookies, please visit www.allaboutcookies.org.

5. Contact Us

If you have any questions about our use of cookies, please contact us at: support@realnetwork.com.au